US Consumer Online Banking Solution Review:
It’s All in the Eyes of the Beholder

Research reviews the functionality and capabilities of leading online
banking solutions and picks the winners


Boston, MA — Mercator Advisory Group has released the “US Consumer Online Banking Solution Review: It’s All in the Eyes of the Beholder?” research report which reviews the functionality of the leading online banking solutions and identifies the market leading systems.

The thirteen solutions reviewed serve over 50% of the banks and credit unions in the U.S. and more than 80% of the institutions with over $500 million in assets. The ten vendors participating include the leading core banking vendors as well as delivery channel and online banking specialty vendors.

“Online banking adoption continues to grow and someday will challenge the branch for the title of preferred channel,” said Bob Landry, Vice President, Mercator Advisory Group’s Banking Group. “In light of the revenue challenges brought on by debt avoiding consumers and revenue losses due to harsh new financial reform regulations, bankers need to do whatever they can to move more of their sales and service interactions to the low cost online banking channel. All of the solutions reviewed in this report provide a strong foundation for reliable service and cost reduction. This report identifies those solutions that stand above the rest by offering an innovative and flexible platform that can support institutions that want to manage their online banking solution as a competitive weapon rather than a low cost delivery channel.”

Highlights of “US Consumer Online Banking Solution Review: It’s All in the Eyes of the Beholder” report includes:

Among the solutions tested, Fiserv’s Corillian Voyager is rated the number one solution based on achieving leading scores in both the functional breadth and capability depth measurement areas.

A newcomer on the scene, Jwaala a four year old startup focused on credit unions, ranked second with an innovative online banking solution built around an easy to use number one ranked PFM suite.

Leveraging their investments in online banking and personal financial management, Intuit Financial Services’ Consumer Solutions was the leading solution for the community bank market.

Personal Financial Management (PFM) solutions are gaining momentum as solution providers deliver new functionality with more on the way.

Social Media capabilities are limited among the 13 solutions reviewed with six solutions lacking an offer in this area.

One of the 11 exhibits in this report:

This report is 24 pages long and has 11 exhibits

Companies mentioned in this report include: Fiserv, FIS Global, Harland Financial Solutions, Intuit Financial Services, Jack Henry & Associates, Jwaala, Online Resources, Open Solutions, Q2, S1 Corporation and Sybase.

Members of Mercator Advisory Group have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.

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About Mercator Advisory Group

Mercator Advisory Group is the leading, independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world’s largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors.