Transforming Dispute Resolution: Mastercard’s Strategy with Ethoca to Fix Chargebacks

September 26, 2019 1:00 pm ET


With ecommerce sales set to double in the next 5 years, the payment ecosystem continues to wrestle with the increasing complex issue of dispute resolution. Chargebacks and overall disputes are plagued with inefficiencies and antiquated processes not built for the digital age.

Mastercard has set out to develop a robust dispute resolution product suite rooted in a strategy of “collaboration enablement” through their acquisition of industry-leader Ethoca. Please join us for a 1 hour panel discussion on:
• What is changing in the chargeback landscape
• The role of dispute resolution in the consumer journey
• How Mastercard & Ethoca plan to fix dispute resolution
• What benefits your organization can expect

• Johan Gerber, Executive Vice President, Cyber & Security Products, Mastercard
• Keith Briscoe, Chief Marketing & Product Officer, Ethoca
• Aaron McPherson, VP Research Operations, Mercator
• Anthony Macchia, Director of FP&A and Payment Operations, Synapse


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