North American PaymentsInsights, U.S.- Technology and Fraud: Consumer Concern Is Real


Technology and fraud influence consumer perception of the payments industry the U.S.  Mercator’s latest survey report examines how U.S. consumers view and use new payments technology as well as their experience of and reaction to fraud incidents.

Author: Peter Reville
Published on: March 9, 2020

Mercator Advisory Group’s most recent consumer survey report, Technology and Fraud: Consumer Concern Is Real, from the bi-annual North American PaymentsInsights series, takes an in-depth look at U.S. consumers’ current perspectives on technology and fraud.

This report explores how technology and fraud impact consumers lives and, in particular, the way they shop and pay for things. This includes detail on not only what they do but also how they feel about these two important consumer issues.

“This survey report is the first of several we will produce that explore new areas n payments. In this report, we examine how technology has crept into consumers’ lives and how that impacts their behaviors. Further, the survey explores the incidence and impact of fraud on the way consumers think about paying for things offline and online,” stated the author of the report, Peter Reville, director of Primary Research Services at Mercator Advisory Group, which includes the North American PaymentsInsights series.

This report in slide form is 60 pages long.

Companies mentioned in the survey results shown include: Apple, Square, Google, PayPal, Samsung, Venmo, Zelle.

Highlights of this report include:

  • Current payment card usage in the U.S.
  • Attitudes toward individual financial life
  • Attitudes toward technology
  • Use of financial apps
  • New ways to pay with cards
  • Cryptocurrencies and sovereign identity
  • Incidence of fraud, credit card fraud, and debit card fraud
  • Impact of fraud on card usage
  • Online shopping fraud concerns
  • Fraud prevention online



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