North American PaymentsInsights, Canada – Technology and Fraud: Financial Unease


Technology and fraud shape Canadians’ perception of the payments industry  New report from Mercator Advisory Group 2019 North American PaymentsInsights survey series finds Canadian adults are not satisfied with their finances.

Author: Peter Reville
Published on: March 9, 2020


Mercator Advisory Group’s most recent consumer survey report, Technology and Fraud: Financial Unease, from the bi-annual North American PaymentsInsights series, takes an in-depth look at Canadian consumers’ current perspective on technology and fraud.

This report explores how technology and fraud impact consumers lives, in particular the way they shop and pay for things. This includes detail on not only what they do, but also how they feel about these two important consumer issues.

“This report continues our exploration of the Canadian consumer with regard to issues in the payment ecosystem. This report explores how consumers feel about technology and some of the “new ways to pay.” Further, it looks at the current incidence of fraud among consumers and some of the actions they take because of the threat of fraud,” stated the author of the report, Peter Reville, director of Primary Research Services at Mercator Advisory Group, which includes the North American PaymentsInsights series.

This report in slide form is 57 pages long.

Companies mentioned in the survey results shown include: Apple, Square, Google, PayPal, Samsung, Venmo, Zelle.


Highlights of this report include:

  • Current payment card usage in the Canada
  • Attitudes toward financial life
  • Attitudes toward technology
  • Use of financial apps
  • New ways to pay with cards
  • Cryptocurrencies and sovereign identity
  • Incidence of fraud, credit card fraud, and debit card fraud
  • Impact of fraud on card usage
  • Online shopping fraud concerns
  • Fraud prevention online



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