Merchant Services: Opportunities and Challenges

September 6, 2018 1:00 pm ET


Mercator Advisory Group recently announced Merchant Services as its newest continuous advisory service area. This new practice is designed to serve the merchant acquiring community, merchants themselves, and the value chain associated with the customer experience. Merchants are at the epicenter of the payments landscape, which has undergone significant change in recent times and will continue to feel the dynamics of disruptive forces, including online and mobile shopping.

Topics the service will cover include e-commerce and mobile payments, POS systems and technology, and fraud management solutions. Research and insight will also be provided on retail vertical markets that play a pivotal role in the evolving payments landscape, such as mainline retailers, restaurants, grocery, C-stores, and petro. Other payments-centric business categories the service will follow include on-demand services, the gig economy, consumer product brands, and small business.

Join Raymond Pucci, Director, Merchant Services, from Mercator Advisory Group as he provides an overview of the new practice, and then reviews the evolving opportunities and challenges that merchants, payments providers, and related stakeholders now face. Among the selected topics covered, participants will learn about:
• What the evolving payments landscape means for merchants and stakeholders
• Mobile payments growth dynamics
• Merchant opportunities presented by the on-demand economy
• Consumer merchant experience trends and preferences
• Impact on various vertical retail markets


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