European PaymentsInsights – 2020 United Kingdom Summary Report


First Report from New Series of European Consumer Payments Surveys Documents Unique Characteristics of the U.K. Market.

Mercator’s first European PaymentsInsights survey report examines how U.K. consumers view and use new payments technology, react to fraud incidents, and use ATM, subscription, and bill payment services.

Author: Peter Reville
Published on: May 6, 2020

Mercator Advisory Group’s first consumer survey report from the annual European PaymentsInsights series. European PaymentsInsights, 2020 U.K. Summary Report takes an in-depth look at U.K. payments consumers, their current payments experiences and behaviors, and their interest in and openness to new payments technologies.

“This survey report is the first of seven European country reports, plus a cross-market comparison report, that we will produce, exploring current topics in consumer payments. In this report, we establish a baseline of payments usage and financial attitudes, then explore the role of payments technologies, experiences with fraud, and use of other payment services,” stated Peter Reville, director of Primary Research Services at Mercator Advisory Group, which includes the European PaymentsInsights series. “Every national market is unique; the mature, highly debit-oriented U.K. market shows its consumers to be generally conservative in their use of payments products, and cautious about new technologies. But individual consumers’ openness to innovation cross a broad range of attitudes.”

European PaymentsInsights surveys are based on 1,000 online interviews per country conducted among adult consumers in February 2020. A common questionnaire was developed in consultation with Mercator’s clients, and was then localized for each national market. In addition to the United Kingdom, countries surveyed in the 2020 program include France, Germany, Italy, the Netherlands, Spain, and Sweden.

This report in slide form is 97 pages long.

Companies mentioned in the survey results shown include: Apple, Google, PayPal, Samsung, and Venmo.

Highlights of this report include:

  • Baseline Financial Product Usage and Attitudes
  • New Payment Technology Usage and Attitudes
  • Fraud and Security Experiences
  • ATM Use
  • Bill Pay and Subscription Services



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