Demographic Shifts in Banking: Usage Patterns by Age and Income


As customers become accustomed to banking via new and sometimes different methods, many prefer certain channels for specific purposes. Mercator Advisory Group CustomerMonitor surveys are finding that younger, more affluent customers prefer the convenience of anywhere, anytime banking by mobile and are open to various self-service options.

Published on: July 5, 2012
Author: Ed O'Brien
Alternate Point of Contact: Amy Dunckelmann


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