Consumers, Billers & Banks, Oh My!


December 8, 2020 12:00 am ET

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Today’s bill pay ecosystem is expected to meet the needs of consumers, billers and financial institutions (FIs); however, those needs are very different. When paying bills, consumers expect an elegant, Amazon-like experience complete with fast, frictionless payments and real-world confirmations. Billers simply want quick and cost-efficient settlements. FIs, meanwhile, want greater transaction volumes and fully-engaged customers open to new products and services. The end result is an ecosystem that is messy and inefficient – shortchanging all the three constituencies that depend on it.

In this webinar, Russ Chacon, BillGO’s SVP of Product, is joined by Mercator analyst Sarah Grotta, Director of Debit and Alternative Products Advisory Service. Together they will examine today’s complex bill pay landscape, the many players who operate in the ecosystem, and how the industry can deploy speed, choice, and intelligence to better meets the needs of everyone involved.

Included in the session:
• A look at the latest bill pay data
• An examination of today’s bill pay ecosystem
• Steps the industry can take now to reconfigure the ecosystem for a new generation of consumers and billers.

About the Speakers:
Russ Chacon is Senior Vice President of Product at BillGO where he oversees product strategy. Prior to joining BillGO, he has served in a variety of executive positions in the industry for Fiserv, PayPal, Early Warning, Bank of America and others.

Sarah Grotta is the Director of Debit and Alternative Products Advisory Service at Mercator Advisory Group. Her professional credentials include over 20 years of broad payments and banking experience with a track record of new product innovation including market leading solutions, development of realistic new product business plans, product road maps, new product requirements and successful marketplace launches.

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