Consumers and Financial Institutions Demand More Clarity

August 18, 2021 11:30 am ET


In an increasingly digital world, one thing is becoming crystal clear: We’re a visual society that relies just as much on user-interfaces and graphics as we do language to get the information we need. But when it comes to the post-transaction experience, especially the point where cardholders interact with their statements online, rich visual details are sorely missing. The cost? Soaring cases of friendly fraud resulting from transaction confusion and a lost opportunity to improve customer relationships.

In this webinar, we will explore Ethoca’s Consumer Clarity in-depth and how it can help issuers and merchants alike deliver next-gen digital experiences. They’ll share how clean descriptors, merchant logos, digital receipts and more can be leveraged to reduce friendly fraud and disputes while also facilitating digital transformation.

Attendees will learn about:
• How to enhance the digital experience for consumers
• How clear purchase details can reduce chargebacks and disputes
• Why banks should partner with tech-savvy providers to achieve global coverage

• Brian Riley, Director, Credit Advisory Service at Mercator Advisory Group
• Sandy Condellire, SVP, Cyber & Security Solutions at Mastercard
• Lee Kennedy, VP, Product Management at Ethoca


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