Adapting to the New Normal: Consumer and Retail Changes in 2020

April 9, 2020 2:00 pm ET


COVID-19 is reshaping consumer behavior in an unprecedented way. But in a time of uncertainty, the one thing that hasn’t changed is the need for cash. Whether withdrawing funds for “safe keeping” or daily living, as financial institutions close their lobbies, consumers still need access to their money.

In this webinar, we explore the current state of cash and consumer behaviors, the immediate impact of COVID-19, and ways to provide relief and assurance to cardholders. We examine how strong partnerships are helping financial institutions maintain consistent cash access for cardholders who need it – at their own branches and through distributed networks.

Key takeaways:
– The impact to payment choice and need for cash resulting from the current pandemic
– How you can ensure cardholder peace of mind and cash availability through ATM operation and ATM networks
– Cash availability options when branches close and teams and customers must distance themselves

Brad Nolan, EVP Allpoint Solutions, Cardtronics
Peter Reville, Director, Primary Research Services, Mercator Advisory Group


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