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Author: Raymond Pucci Published on: January 19, 2017
Why do merchant mobile payment apps lack customer engagement?
Mercator Advisory Group releases new research that assesses how Starbucks Mobile App has captured customer engagement while some other retailers have not.
Smartphones have become a mature consumer market, and mobile apps are ubiquitous, covering practically all product and service categories. Merchants need to develop their mobile payment apps not only so smartphone users can buy things easily and but also with compelling functionality that will keep them engaged so they become steady customers. Mercator Advisory Group’s latest research note, Making Merchant Mobile Payment Apps More Engaging examines various merchant mobile apps and highlights the compelling features and functionality that drive consumer adoption. The research also examines successful mobile app features that keep customers keep coming back.
“Mobile payment apps need to be more than just transactional—they should engage and entertain the customer. For example, the Starbucks mobile app sells the experience not just the coffee,” comments Raymond Pucci, Associate Director, Research Services, at Mercator Advisory Group, and author of the research note.
This document contains 10 pages and 2 exhibits.
Companies mentioned in this research note include: Apple, Chase, Citi, CVS, Dunkin’ Donuts, Excentus, Google, IBM, Kohl’s, Lyft, MasterCard, PayPal, Samsung, Starbucks, Uber, Verifone, and Visa.