Mercator Advisory Group’s most recent report from its annual PaymentsInsights series, examines all aspects of the small business experience, including the management of business operations, tapping into critical resources as channels of support, and building relationships with financial institutions.

The report is based on a representative sample of 2,051 Small Businesses with 2021 annual revenue between $100K and $10 million. The online panel survey covered all aspects of the small business payment acceptance and B2B payments. Participants were a nationally representative sample of American Small Businesses as defined above. The survey was fielded between September 30 and October 20, 2022.

Highlights of this research report include:

  • Managing Cash Flow
  • Looking to the Future
  • Business Operations
  • Choosing a Financial Institution (Bank)
  • Business Credit
  • Deposit and Loan Services
  • Installment Loans
  • Accounts Payable/Receivable
  • Payroll Services
  • Short-Term Financing
  • Card Processing
  • Cash Use
  • Contactless Payments
  • Cryptocurrency
  • Fraud
  • Demographics