Mercator Advisory Group’s most recent report covers the market for personal banking, debit, and credit cards in Canada. The report looks at consumers’ preferred way to use credit, P2P payments, mobile/security, and more.

This report is based on Mercator Advisory Group’s North American PaymentsInsights series annual survey. A web-based survey was fielded in 2022, using a Canadian online consumer research panel of adults aged 18 and older. The survey of 1,010 Canadian adults focused on trends in payments, prepaid/gift, credit, and debit card verticals, highlighting key consumer behaviors, perceptions, and attitudes.

The panel of  1,010 respondents supports a sampling error of +/– 1.8% at the 95% confidence level for questions asked of all respondents, as well as at many sub- segment levels designed to approximate a random sample.

The online questionnaire used for this study was developed by Mercator Advisory Group in consultation with our clients, which represent a range of payments industry stakeholders.

Highlights of the research report include:

  • Personal Banking Experience
  • Debit and Credit card: Payment Method Usage
  • Credit
  • P2P Payments
  • Mobile/Security
  • Emerging Technologies: Real-Time Payments
  • Demographics and Respondent’s Usage and Ownership of Products and Services