Mercator Advisory Group’s most recent consumer survey report from our annual Buyer PaymentsInsights series examines significant consumer buying habits.

This report is based on Mercator Advisory Group’s Buyer PaymentsInsights annual survey. A web-based survey was fielded in 2022using a U.S. online consumer research panel of adults aged 18 and older. The survey of 3,002 U.S. adults focused on shopping experiences and payment preferences, highlighting key consumer behaviors, perceptions, and attitudes.

The panel of 3,002 respondents supports a sampling error of +/– 1.8% at the 95% confidence level for questions asked of all respondents, as well as at many sub- segment levels designed to approximate a random sample.

The online questionnaire used for this study was developed by Mercator Advisory Group in consultation with our clients, which represent a range of payments industry stakeholders.

Highlights of this research document:

  • Ownership and Use of Cards and Non-card Payments
  • Primary Shopping Channels
  • Purchase Frequency and Channels Used
  • In-store Shopping, Checkouts and Payments
  • Comparison of Payment Methods
  • Impact of Loyalty Programs on Purchase
  • Online Payments and Mobile App Services
  • Factors Influencing Choices for Shopping and Payments
  • Shopping at Foreign Websites
  • Cryptocurrency