2021 Small Business PaymentsInsights: Consumer Purchasing Options


Mercator Advisory Group’s latest survey shows that small businesses continue to maintain flexibility in their payment acceptance practices. In fact, listening to consumer demands for flexibility in using their preferred payment options is a priority for most small businesses.

Author: Nicholas Bisconti
Published on: December 23, 2021

Leading Research and Consulting Firm Releases 2021 Small Business PaymentsInsights: Consumer Purchasing Options.

Mercator Advisory Group’s most recent Small Business survey report, 2021 Small Business PaymentsInsights: Consumer Purchasing Options, from its annual Small Business PaymentsInsights series, examines not only specific sales channels that consumers use to access small business products and services, but also types of payments accepted and various types of short-term financing options offered to consumers.

The report is based on an online small business survey administered between June 9th and July 16, 2021, across 2,007 U.S. Small Businesses with 2020 annual revenue between $100K and $10 million. The report also provides insight into the perspectives from small businesses on various consumer purchasing options that include BNPL, Cryptocurrency, and essential items such as chargeback prevention tools that help small businesses prosper.

“It’s encouraging and exciting to see that most small businesses have such a positive perspective on alternative payment options, such as Cryptocurrency acceptance. As the payment industry continues to change with the growth of new technologies that impact the industry, it will be very interesting to see how consumer purchasing options evolve over time.” – Amy Dunckelmann, Vice President, Research Operations, Mercator Advisory Group.

This report is 47 pages in length and contains 32 exhibits. 

Highlights of this report include:

  • Sales Channels
  • Making a Purchase
  • Payment Options
  • BNPL – Short-term Financing
  • Cryptocurrency
  • Chargeback Prevention Tools


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