2021 North American PaymentsInsights: U.S. COVID-19 Update and GPR Prepaid Cards Update

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New report from Mercator Advisory Group’s North American PaymentsInsights survey series provides data on the effects of COVID-19 on the U.S. payments industry and the state of general-purpose reloadable cards in the U.S.

Published on: January 18, 2022
Author: Nicholas Bisconti
Alternate Point of Contact: Amy Dunckelmann

Mercator Advisory Group’s most recent report, 2021 North American PaymentsInsights: U.S. COVID-19 Update and GPR Prepaid Cards Update, summarizes the effects of COVID-19 on the payments industry: how the market reacted to the pandemic, what impact it had on the payments industry, and its effect on credit card payments. In addition to providing insights into the state of the payments industry during the pandemic, the report also showcases data on general-purpose reloadable (GPR) cards: what consumers think about prepaid cards and which incentives make consumers more inclined towards certain types of these cards.

The report is based on the North American PaymentsInsights survey administered between August 27 and September 14, 2021, across a representative sample of 3000 consumers ages 18 years or older in the U.S. and 1000 consumers ages 18 years or older in Canada.

“Through the survey data, we have seen some interesting influences of COVID on the increased consumer use of online and mobile banking in comparison to the use of ATMs.” stated Pragya Khanal, an analyst working on the report.

This report in slide form is 32 pages long.


Highlights of this report include:

  • COVID-19 Update
    • Pandemic effects on U.S. households
    • Changes in consumers’ use of payment methods
    • COVID effects on credit card payments
  • General-Purpose Reloadable Cards
    • Consumers view on certain GPR cards
    • Leading channels for general-purpose reloadable cards
    • What causes consumers to stop using general-purpose reloadable cards?

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