2021 North American PaymentsInsights, Canada – Data Summary Report: ATM Usage and Preferences


New Mercator Advisory Group Consumer Survey Provides Updated Metrics on the Canadian Market.

Author: Ken Paterson
Published on: May 20, 2021

How has the COVID-19 pandemic affected ATM usage in Canada?

Mercator Advisory Group’s most recent report, North American PaymentsInsights, Canada: Data Summary Report; ATM Usage and Preferences documents consumers’ current usage metrics of ATMs in the Canadian national market. The survey of 1,000 Canadian adults (December 2020) represents a continuation of a series of consumer and business surveys conducted annually by Mercator Advisory Group since 2009.

This Data Summary Report presents the survey results for Canadian consumers’ use of ATMs, through commonly-used graphs with core demographic breakdowns, for easy incorporation in planning/analysis documents. This is just one of multiple Data Summary and Analysis Reports on Canada which will be made available to program subscribers from this survey, on topics including “Buy Now, Pay Later” lending, bill payment, subscription buying, fraud experiences, and effects of the COVID-19 pandemic.

“These survey results provide up-to-date baseline data for financial institutions and other stakeholders serving the Canadian market,” stated Amy Dunckelmann, Vice President, Research Operations at Mercator Advisory Group. “Documenting Canada’s unique consumer profile is key for providers serving or entering this diverse market.”

This report is 37 pages long and contains 26 exhibits.

Highlights of this report include:

  • ATM Usage: transaction types, transaction frequency, and locations used
  • ATM Surcharges: willingness to pay surcharges, and use of surcharge-free networks
  • ATM Deposits: frequency of deposits, willingness to use ATMs for deposits
  • New Servicing Options: willingness to use new means of authentication at ATMs (e.g. biometrics), interest in new ATM transaction types



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