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ATMs becoming the hub of financial institutions’ self-service banking channels
New research from Mercator Advisory Group examines importance of the ATM channel for today’s banking customers
Author: Ed O'Brien Published on: October 28, 2015
In this research, 2015 ATM Market Benchmark Report, Mercator Advisory Group reviews how the ATM channel has become the foundation for an increasing number of interactions with financial institutions and their customers and members.
“Today’s ATMs are fast becoming the face of the institution for many banking customers. From their touch-screen interface to video feeds to remote contact center personnel, today’s ATMs are often filling many of the roles of traditional tellers, at least for day-to-day transactions,” comments Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the report.
This report is 25 pages long and has 17 exhibits.
Organizations mentioned in this report include: Bank of America, Chase, Citi, Cardtronics, Co-Op Financial Services, Diebold, Elan MoneyPass, NCR, Payments Alliance International, and Wincor Nixdorf.
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Highlights of this report include:
Commercial & Enterprise Payments
Debit & Alternative Products
North American PaymentsInsights
Small Business PaymentsInsights
Fraud Experience PaymentsInsights
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