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Credit card as a service products are changing the payments landscape. New Mercator research looks at Credit Card as a Service (CCaas) products which are relatively new to the payments landscape and offer a variety of options for those wishing to issue credit cards. What does the credit market look like given the effects of COVID-19? Is CCaaS right for your organization? -
Mobile banking continues to grow in importance in the U.S. New Mercator Advisory Group survey finds one-half of U.S. consumers are using their financial institution’s mobile banking app and are satisfied with it.
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Satisfaction and inertia make banking relationship sticky Mercator Advisory Group survey finds 58% of U.S. consumers have used primary FI for many years and the various aspects of service receive an average satisfaction score of 84%.
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Mobile banking is rising rapidly, but the user experience still needs improvement. New Mercator Advisory Group survey of U.S. consumers finds mobile banking apps need a better customer experience.
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Mobile cash access as a milestone in the migration to mobile banking New Mercator Advisory Group research explores how deploying mobile cash access benefits financial institutions and their customers
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Consumers need more support for mobile banking.
New Mercator Advisory Group survey of U.S. consumers finds young adults and high earners would feel comfortable using a voice-activated conversational interface for banking. -
Digital Banking Is Taking Hold: The State of Mobile and Online Banking in 2016 New research from Mercator Advisory Group examines the demand and potential for mobile and online banking features
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Fastest growth in mobile banking is for transactions, especially by smartphone Mercator Advisory Group survey of U.S. consumers finds young adults prefer to perform banking transactions by smartphone
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