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This report reviews the effects of the pandemic and the continued growth of unattended commerce. -
Mercator Advisory Group’s latest survey shows that consumers prefer using a consistent payment method, when shopping online or in person, yet find it important to have a wide choice of payment options. -
Mercator Advisory Group’s latest survey shows that in store shopping will rebound while online shopping is expected to grow – post pandemic. -
Mercator demonstrates the power of shopper segmentations. The third report from Mercator Advisory Group’s 2020 Buyer PaymentsInsights Survey focuses on segmenting shoppers for more strategic insight. -
New survey reveals the growing importance of mobile devices in the consumer shopping experience. The second report from Mercator Advisory Group’s 2020 Buyer PaymentsInsights Survey focuses on consumers’ payment preferences and spending. -
Autonomous Checkout Finds Its Market Despite the COVID-19 Crisis. Mercator Advisory Group research report discusses why cashierless stores will expand even after the novel coronavirus subsides.
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Merchant Mobile Apps Drive Consumer Adoption and Engagement.
Mercator Advisory Group research report highlights key differentiating factors within merchant mobile app landscape. -
New survey explores U.S. consumers’ comfort with technology and its impact on their shopping. Third report from Mercator Advisory Group’s 2019 Buyer PaymentsInsight Survey focuses on U.S. consumers’ attitudes and shopping behaviors. -
New survey explores U.S. consumers’ dynamic shopping behaviors in the emerging mobile age. Second report from Mercator Advisory Group’s 2019 Customer Merchant Experience Survey focuses on consumer’s payment preferences and spending.
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Mercator Advisory Group sees growing influence of mobile banking services as a hub in defining customer experience at financial institutions. -
New survey explores U.S. consumers’ dynamic shopping behaviors in the emerging mobile age. Third report from Mercator Advisory Group’s new Customer Merchant Experience Survey
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New survey explores the payments experiences that U.S. consumers value most when shopping. Second report from Mercator Advisory Group’s new Customer Merchant Experience Survey.
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On-demand economy spurs customer engagement and mobile payment growth. New research from Mercator Advisory Group assesses four popular segments of the U.S. On-Demand Economy.
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Mobile self-checkout speeds shopping. New research from Mercator Advisory Group reviews the latest concepts and implementations of mobile self-checkout systems in the retail industry.
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