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As more Americans become digital natives, financial institutions must become reacquainted with consumers. New Mercator Advisory Group research identifies the components of financial institutions’ ecosystem for effective customer interactions. -
ATM, mobile banking, and mobile payments are converging for convenience of banking customers New research from Mercator Advisory Group examines the continued importance of ATMs for anytime/anywhere banking around the world -
Using automation to predict and help achieve customers’ financial goals can benefit banks and credit unions
Mercator Advisory Group research reveals how technology can be deployed to engage customers in building their assets and reaching financial goals -
Digital Banking Is Taking Hold: The State of Mobile and Online Banking in 2016 New research from Mercator Advisory Group examines the demand and potential for mobile and online banking features
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The time is right for banks and credit unions to attract affluent and wealthy clients. New research from Mercator Advisory Group explores ways to expand channels capabilities to reach and serve wealth management clients cost effectively.
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Changing role of branches reflected in new layouts and designs New research from Mercator Advisory Group examines the changing role of today’s bank branches and its effect on branch design.
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Systems and solutions performance is important for building customer satisfaction and loyalty in banking New research from Mercator Advisory Group examines the importance of systems monitoring in today’s ever-expanding banking environment.
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Omnichannel banking and branch reconfiguration strategies support lean banking and improved profitability Research from Mercator Advisory Group examines the important role channels play in creating an efficient, effective, and customer-centric banking environment.
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Converging trends making 2016 a year to remember in payments and banking Leading payments and banking research and consulting firm offers free outlook on trends shaping the payments industry in 2016
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Banks and credit unions need to understand how rising interest rates will affect their financial performance New research from Mercator Advisory Group discusses ways that rising interest rates are likely to affect retail banking business models
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