Service Description

The North American PaymentsInsights Series delivers a method to monitor critical changes in customer attitudes and behaviors toward payment products and channel usage that shift with changing economic times, channel usage (mobile device use, Internet use, etc.) and with differing product and service offerings (for example: the use of loyalty programs, prepaid offerings, etc.).

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Service Director

Nicholas Bisconti
Nicholas BiscontiDirector, Primary Research Services

Contributing Analyst

Ben Danner
Ben DannerAnalyst, Research Services

Contributing Analyst

Pragya Khanal
Pragya KhanalAnalyst, Research Services


2019 Canada PaymentsInsights – Credit Cards: Leading the Charge

In-Depth Report / Peter Reville / November 2019

2019 U.S. PaymentsInsights – Credit Cards: Still the Card of Choice

In-Depth Report / Peter Reville / November 2019

Mobile Payments: Making a Comeback

In-Depth Report / Peter Reville / October 2019

Prepaid Cards: Continued Growth

In-Depth Report / Peter Reville / September 2019

ATM Banking: It’s Not Just About Cash Withdrawal Anymore

In-Depth Report / Peter Reville / June 2019

2018 Digital Banking in the U.S.: From Bricks to Clicks

In-Depth Report / Mercator Research Team / May 2019

U.S. Consumers and Debit: Fewer Use It for Purchases

In-Depth Report / Karen Augustine / January 2019

Consumers and Credit: Rising Usage

In-Depth Report / Karen Augustine / December 2018

Mobile Payments: Still Waiting for Broader Adoption in the U.S.

In-Depth Report / Karen Augustine / November 2018

Consumers and Prepaid: Shifting Toward Digital

In-Depth Report / Karen Augustine / September 2018

Consumers and Personal Finance: Advice and Tools Breed Engagement

In-Depth Report / Karen Augustine / May 2018

ATM and Self-Service Banking: The Importance of Surcharge-Free ATMs

In-Depth Report / Karen Augustine / April 2018

Digital Banking: Improvements Needed to Compete with Fintech

In-Depth Report / Karen Augustine / April 2018

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