Recent Research

Service Description

The complexity of payment acceptance for merchants continues to grow as fintech companies arm consumers with new ways to pay for goods and services. Navigating these options becomes even more complex within a framework of fraud and loss prevention tools, fees, and regulatory requirements, all overlaid across diverse geographic regions and currencies.

Mercator thought leadership on these topics provides clarity and insight that helps merchants get beyond the marketing buzz to understand what’s best for their specific business environment.

Conversely, payment service providers of all types, both legacy processors and fintech disruptors, leverage Mercator research for clarity on the products and services that merchants want the most.

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About Advisory Services

Membership Deliverables

General elements based on subscribed services. Click above to see full details.

  • Unlimited analyst inquiries within subscribed service areas
  • 5 to 15 hours of firm-wide analyst inquiries
  • Access to a minimum of 17 new research documents each year
  • Access to full back library
    of research documents
  • 7 user IDs to access research reports – per service area.
  • Scheduled video and/or teleconferences with analysts
  • Presentation/Consulting Days

Service Director

Don Apgar
Don ApgarDirector, Merchant Services

Contributing Analyst

Brian Riley
Brian RileyDirector, Credit

Contributing Analyst

Ben Danner
Ben DannerAnalyst, Research Services


Mega Mergers of Merchant Acquirers—One Year Later

Viewpoint / Raymond Pucci / August 2020

COVID-19: The Power Behind Contactless

In-Depth Report / Sarah Grotta / July 2020

COVID-19 Transmits Chills to 2020 U.S. Merchant Landscape

Viewpoint / Raymond Pucci / April 2020

Autonomous Checkout: Brick-and-Mortar Retail Goes Full Digital

In-Depth Report / Raymond Pucci / April 2020

Merchant Mobile Apps: Much More Than Payments

In-Depth Report / Raymond Pucci / February 2020

2020 Outlook: U.S. Payments

Viewpoint / Aaron McPherson / January 2020

2019 U.S. QSR Kiosk Market: Self-Service Kiosks Gaining Popularity

In-Depth Report / David Nelyubin, Raymond Pucci / January 2020

U.S. Fleet Card Market Review and Forecast, 2018–2023

In-Depth Report / Steve Murphy / December 2019

Merchant Chargebacks Are on the Rise Due to Friendly Fraud

In-Depth Report / Raymond Pucci / December 2019

2020 Outlook: Merchant Services

Viewpoint / Raymond Pucci / November 2019

Square and Clover Delivering Merchant Services Beyond Payment Acceptance

In-Depth Report / Raymond Pucci / September 2019

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