2022 Outlooks by leading research and consulting firm provide insights on new trends and opportunities in payments.
Mercator Advisory Group has released its complimentary annual series of “Outlooks” providing insights for the year ahead on trends and new themes that will have a significant impact on the payments industry, consumers, and the ways companies do business in 2022 and beyond. The topics addressed in these Outlooks set the foundation for Mercator Advisory Group’s research agenda for the coming year and provide a framework for key points of engagement that Mercator Advisory Group will have with its clients in 2022.
The 2022 Outlooks are presented by each of Mercator Advisory Group’s Advisory Services – Debit and Alternative Products, Credit, Merchant Services, Prepaid, Commercial and Enterprise Payments, and Emerging Technologies – and can be downloaded at no cost.
2022 Outlook Statements by Advisory Service:
“Debit cards retain their “King of Payments” title for another year, but the decline in savings rates and fewer government benefit disbursements signal slower payment growth for debit cards for the remainder of 2021 and 2022. The market for ‘pay now’ products, including real-time payments, debit push payments, ACH, and alike are expected to continue to achieve strong growth through traditional and fintech channels.” Sarah Grotta, Director, Debit and Alternative Products Advisory Service
“Critical 2021 metrics for delinquency, receivable growth, revenue, and transaction volume suggest that 2022 could be a record year for credit card issuers. Still, the economy remains fragile, with unsteady unemployment, looming inflation, and the likelihood of increased interest rates.” Brian Riley, Director, Credit Advisory Service
“Trends to watch in 2022 include a new class of payment facilitations-as-a-service platform vendors (payfacs) that are changing how software companies leverage traditional acquirer relationships, accelerated omnichannel adoption, growth in alternative financing options for consumers, and the continued growth of contactless payments.” Don Apgar, Director, Merchant Advisory Service
“The prepaid card market demonstrated its resilience during the COVID-19 pandemic, emphasizing new use cases and helping communities and businesses recover financially from the virus’ devastating effects. Moving forward, we anticipate meaningful and sustained growth in the cash access category of open-loop prepaid cards and a rise in the share of prepaid cards issued digitally rather than on physical cards.” Laura Handly, Analyst, Prepaid Advisory Service
“The world is slowly emerging from major disruptions caused by the COVID-19 pandemic, but with few exceptions, this has not had a major negative impact on B2B electronic payments, which have become more clearly necessary than the corporate world had perceived beforehand. While the early months of the pandemic required immense adaptation, banks and their clients have entered a new stage where intense consideration must be given to longer-term financial operations.” Steve Murphy, Director, Commercial and Enterprise Payments Advisory Service
“It is no longer possible to ignore crypto, even the global card networks know that and are connecting crypto to tokens. Social networks are using their audience to break into payments, and cloud and APIs are making connections that participants rely on. For 2022, there are two key areas that need to start to be resolved that will ultimately enable ubiquitous payments: a global payment system that minimizes the need and cost of converting funds and an identity solution that enables more participants to access the payments network while also preventing criminal activity.” Tim Sloane, VP, Payments Innovation, and Director, Emerging Technologies Advisory Service
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