Whether you’re coming from a big bank, mid-sized credit union, fintech, wealth management firm or insurance company – you’re all fighting the same uphill battle and have the same end goals: keep your clients satisfied, win new business amidst up-and-coming competition, and promote the importance of a strong CX strategy. Started in 2015 as a natural outgrowth of NGCX conference series, CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why’s and how’s behind the most innovative CX strategies in the world.