Service Description
The Buyer PaymentsInsights Survey Series explores the experiences of U.S. adult consumers as they shop in-store, online, and via mixed channels. The series is designed to define and highlight consumer expectations for experiences with leading merchants.
Service Director
Contributing Analyst
Contributing Analyst
Documents
2021 Buyer PaymentsInsights: Shopology – COVID Impacts on the Consumer Shopping Experience
In-Depth Report / Nicholas Bisconti / October 2021
2021 Buyer PaymentsInsights: Payment Methods – Consistency and Flexibility
In-Depth Report / Nicholas Bisconti / September 2021
2021 Buyer PaymentsInsights: Speed and Convenience-Driven Shopping
In-Depth Report / Nicholas Bisconti / September 2021
Buyer PaymentsInsights – Payments Behavior: Looking at Buyers through the Lens of Segmentation
In-Depth Report / Mercator Research Team / December 2020
2020 Buyer PaymentsInsights – Banner 4
Crosstabs / Mercator Research Team / December 2020
2020 Buyer PaymentsInsights – Banner 3
Crosstabs / Mercator Research Team / December 2020
2020 Buyer PaymentsInsights – Banner 2
Crosstabs / Mercator Research Team / December 2020
2020 Buyer PaymentsInsights – Banner 1
Crosstabs / Mercator Research Team / December 2020
Buyer PaymentsInsights – Payments Behavior: Younger Shoppers Leading a Change
In-Depth Report / Mercator Research Team / October 2020
Buyer PaymentsInsights: The Organic Move to Mobile
In-Depth Report / Peter Reville / August 2020
Tech Forward Shoppers: A Retailer’s Dream
In-Depth Report / Peter Reville / November 2019
Payments, ATMs, and Prepaid: Cash Still Has Its Place
In-Depth Report / Peter Reville / August 2019
The Merchant Experience: Offline Shopping Is Not Dead
In-Depth Report / Peter Reville / July 2019
Shopping Behavior, Channel Usage, and Loyalty: How Behavior Aligns with Experience
In-Depth Report / Ken Paterson / August 2018
Payments, ATMs, and Prepaid: How Payments Align with Experience
In-Depth Report / Ken Paterson / July 2018
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This report reviews trends in procure-to-pay systems. There are core parts of the procure-to-pay flow, and those not directly connected but add value to digital initiatives across the #cashcycle.
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