Click links below to access 2019 Outlook Documents:
Trends from 2018 are accelerating while economic outlook darkens. Mobile technology, open banking, and artificial intelligence will be the leading technological drivers of change in the payments system. Increasing overlap between traditionally separate payment systems will increase competition, leading to increased merger and acquisition activity. Faster payments as well as risk and fraud prevention will continue to be major areas of focus for the payments industry and key research themes for Mercator Advisory Group in 2019. At the same time, an increased focus on customer engagement and global payments will help mitigate the impact of a forecasted slowdown in the U.S. economy.
Keeping up with customer expectations through digital means As the world moves toward a new industrial and technological ecosystem, the corporate banking and payments services industry participants need to be on the digital path for a successful outcome.
Portfolio growth will taper in 2019 as credit card issuers brace for higher delinquency and rising interest rates. Volume growth will slow.With slipping return on assets, managers of U.S.-based credit card portfolios must be watchful for economic shifts to ensure that the 470 million cardholders in the United States have the ability to repay their credit responsibilities if the economic environment changes.
Faster and real-time payment overlay products will launch with the potential to alter the debit card market and other traditional payments.Years previous have been dedicated to the strategy of new payment rails and now products will emerge to serve specific use cases as direction setting is finalized and loose ends are tied. Processors, networks, financial institutions, and technology providers will begin to achieve product adoption and the impact to existing payment products will be noticeable.
Technology is quickly shifting consumer behavior, the payments infrastructure, and ultimately the supplier landscape. It once took years for technology to alter markets and shift consumer behavior, but today those changes happen more rapidly than ever before and it’s unlikely that many processors, networks, or financial institutions are taking this shift as seriously as they should.
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