Vice President, Research Operations
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Roles and Responsibilities

Amy Dunckelmann is Vice President of Research Operations at Mercator Advisory Group. Amy is a 25+ year payments industry veteran and has extensive experience globally working in technology innovation, operations strategy, and client experience at Fortune 500 companies. This breadth of experience gives Amy a unique and impactful perspective in leading Mercator’s research team. Amy is also a returning member to Mercator where she previously started and led the Commercial and Enterprise Payment Advisory Service. She knows how to help companies make sound financial decisions to meet growth goals leveraging market research and data.


Previous Experience

Prior to joining Mercator Advisory Group, Amy served in a number of leadership roles across product, operations and consulting including Mastercard Advisors, Citibank, JPMorgan Chase, and HSBC. In her tenure at these organizations she:

  • Pioneered and led complex global initiatives to build out capabilities for commercial, small business, fleet and gift cards that drove product usage and growth. As a result of this work, Amy is co-author on two patents with ten currently pending.
  • Devised inventive global operation transformation strategies, technology roadmaps, standards, and processes while optimizing efficiency, productivity, and cost performance.
  • Managed card business and projects for some of the world’s leading financial institutions and brands including; ExxonMobil, Walmart, Bank of America, and RBS.

Amy’s work history also includes serving as Vice President of Product for Bottomline Technologies, Vice President for Voice of eCustomer and eCare at JPMorgan Chase, and Vice President of Commercial Card Products at Citibank.


Amy holds a BA from Ithaca College and an MBA from Long Island University.