Webinars

Omnichannel Banking and Branch Reconfiguration: “Lean Branching” Strategies


Members of Mercator Advisory Group have access to the full library of recorded Webinars and the privilege of participating on all Mercator Advisory Group webinars free of charge.

Non-Members (FEE): A $250 is charged for non-members that register for each event. After registering for the event, Mercator Advisory Group will contact you to confirm your registration and process payment. We accept all major credit cards.

Media: Members of the press/media interested in participating in the teleconference can contact Karen Yetter at: media@mercatoradvisorygroup.com for media credentials for this online event.


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    This Webinar is available for purchase by non-members for $250

In this webinar, Ed O'Brien, Director of the Banking Channels Advisory Service, reviews how branches remain relevant -- particularly as an advice channel -- and how lean branching is becoming an important component of emerging lean banking initiatives being considered by progressive banks and credit unions. 

  • Examples of some of channels configurations being used by banks and credit unions. 

  • Evolving business that can range from traditional, full-service interaction to self- and assisted-service options within various branch business models. 

  • An overview of new lean branching concepts that include open branch layouts, investments in new technology, and areas for consultation and advice.