Merchant Services

Intelligent Vending Technology in the U.S.: Reinventing an Industry

June 18, 2019
Ken Paterson
Amy Dunckelmann

Electronic payments moving vending machines out of the gumball era

Roughly half the vending machines in the United States are still cash-based, a commentary on the industry’s slowly modernizing technology. The technology gap extends far beyond payments, however, lagging in user interfaces, machine management, inventory management, merchandising, etc. Exciting technologies and applications are available for vending machines. The question is whether they will be deployed in time to grow the industry or whether some surprising competition will present itself that is better positioned for success.

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