Businesses and governments began to learn in the recession that they could, in fact, do more with less. Many have made great progress achieving efficiencies through internal process changes but then encountered resistance from trading partners. For 2013, the leading edge will focus on process changes and digitization between and among companies, rather than just inside individual companies. Network effects and streamlined intercompany communications will drive the next wave of gains.
WEBINARAnalyst Roundtable: Customer Retention and Engagement