Customer Interaction

2018 Outlook: Customer Interaction

Stop, collaborate, and listen! Banking is back in a brand new edition.

The past year has been one of reconciliation and innovation, as financial institutions recognized the shifting landscape created by financial technology (fintech) companies and regulators and took steps to accommodate and in some cases embrace the change. The coming year will be defined by the integration of fintech into the fabric of banking service delivery by all types of financial institutions.

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