Merchant Services

  • Latest Mercator Research

    2019 U.S. QSR Kiosk Market: Self-Service Kiosks Gaining Popularity

    View Document
  • Latest Mercator Research

    Behaviors of Mobile-Enabled Consumers Complicate the Meaning of “Going to the Store”

    View Document
  • Latest Mercator Research

    U.S. Fleet Card Market Review and Forecast, 2018–2023

    View Document
  • Latest Mercator Research

    Merchant Chargebacks Are on the Rise Due to Friendly Fraud

    View Document
  • Latest Mercator Research

    2020 Outlook: Merchant Services

    View Document

Service Description

Merchant payment acceptance is the critical path through which all purchase transactions pass. Merchant Services focuses on consumer payments related issues within the retail sector. Key topics covered in this advisory service include the payment acceptance ecosystem, e-commerce and mobile payments, point-of-sale solutions, fraud management, and a variety of trending retail vertical markets.

The retail industry faces significant challenges driven by widespread competition and disruptive forces. Digital commerce has added another dimension as merchants must satisfy consumer expectations of a seamless shopping experience. Concierge commerce is the new normal as shoppers increasingly have the leverage to decide when, where, and how to shop and pay for products and services.

Merchant Services closely follows payment industry forewarnings and trends that merchants and their stakeholders must understand in their business initiatives such as go-to-market, market sizing, and competitive intelligence. We will further fortify our insight and analysis by leveraging Mercator’s robust primary data surveys on topics covering consumer payments behavior and the customer merchant experience.

Merchant Services Mailing List


Principal Focus Areas and Research

E-Commerce & Mobile Payments

Fraud Management

Merchant Acceptance Ecosystem

Point-Of-Sale Systems & Technology

Trending Retail Vertical Markets