Merchant payment acceptance is the critical path through which all purchase transactions pass. Merchant Services focuses on consumer payments related issues within the retail sector. Key topics covered in this advisory service include the payment acceptance ecosystem, e-commerce and mobile payments, point-of-sale solutions, fraud management, and a variety of trending retail vertical markets.
The retail industry faces significant challenges driven by widespread competition and disruptive forces. Digital commerce has added another dimension as merchants must satisfy consumer expectations of a seamless shopping experience. Concierge commerce is the new normal as shoppers increasingly have the leverage to decide when, where, and how to shop and pay for products and services.
Merchant Services closely follows payment industry forewarnings and trends that merchants and their stakeholders must understand in their business initiatives such as go-to-market, market sizing, and competitive intelligence. We will further fortify our insight and analysis by leveraging Mercator’s robust primary data surveys on topics covering consumer payments behavior and the customer merchant experience.
Principal Focus Areas and Research