Technology-driven disruption in the payments industry is the new status quo, forcing changes in business models and addressable markets for new entrants and incumbents alike. Mercator’s Emerging Technologies Advisory Service (ET) focuses on the business impacts and proposition of these new technologies and their potential for issuers, merchants, card networks, acquirers, and the vendors competing on this tech driven landscape.
In this period of high change, Mercator’s ET services provide strategic insight and tactical guidance to its members as they consider new technology initiatives, M&A activities, and go-to-market options.
As traditional e-commerce and point of sale channels blur, the consumer’s payment point of interaction can no longer be controlled. Indeed, the payment is now seen by many as a single embedded function within the overall transaction flow. This new view is forcing the competitive dimension to shift toward the services that surround the payment transaction. Couponing, loyalty and rewards, information services, convenience services, form factor changes that enable enhanced services—mobile devices, tablets, NFC enabled technologies—all offer unparalleled opportunities for competitive disruption. This practice is dedicated to covering these critical strategic developments.
Principal Focus Areas and Research