Small Business PaymentsInsights

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    This Report is available to members of Mercator Advisory Group’s Small Business PaymentsInsights Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members.

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U.S. Small Businesses are Reeling as a Result of COVID-19

U.S. small businesses are reeling as a result of COVID-19.

Mercator Advisory Group new survey research finds small businesses are looking for advice from financial institutions, and rely more on personal instruments for better service and terms. 

You must be subscribed to Mercator's Small Business PaymentsInsights service to download this Report


Mercator Advisory Group’s new Insight Summary Report, 2020 Small Business PaymentsInsights, COVID-19 and B2B Payments & Cards - The Result of the Pandemic, reveals that U.S. small businesses have a much less positive view of the future than in previous years. The report is the first of three from Mercator’s annual Small Business PaymentsInsights Survey Series, a part of Mercator’s Primary Data Service. It is based on findings from Mercator Advisory Group’s online survey of 2,000 U.S. small businesses fielded in March and April 2020.

The report details the ways COVID-19 has changed small businesses and their outlook on the near-term future of their businesses. The report also provides insight into how small businesses bank and pay for goods and services, their banking relationships, how they view technology and their top business concerns.

“Small businesses have been hit hard by the pandemic. In many ways, more than their larger counterparts. Organizations that service small business have an opportunity to help these firms as they try to come out of the COVID crisis,” states the author of the report, Pete Reville, Director of Primary Data Services including Small Business PaymentsInsights Survey Series at Mercator Advisory Group.

The report is 56 pages in length.

Companies mentioned in the report include: Alipay, American Express, Apple Pay, Chase Pay, Discover, Google Pay, Kabbage, Lending Club, LevelUp, Mastercard, OnDeck Capital, PayPal, Prosper, Samsung Pay, WeChat Pay.



Highlights of this report include:

  • Two-thirds of small businesses surveyed report that they have been negatively impacted by the pandemic.

  • One-half are more pessimistic about their 2020 outlook than they were before the outbreaks.

  • Projections for 2020 with regard to revenue, profitability and employment have nearly halved compared to 2019.

  • The use of business credit cards by small businesses has increased from 52% in 2019 to 56% in 2020.

  • There is a significant gap between the issuers’ delivery of customer service and credit lines relative and customer expectations.