North American PaymentsInsights

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    This Report is available to members of Mercator Advisory Group’s North American PaymentsInsights Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members.

    While the Report represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Reports form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Reports (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

    This individual Primary Data Report is not available as a single purchase. 


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North American PaymentsInsights, Canada - Technology and Fraud: Financial Unease

Technology and fraud shape Canadians’ perception of the payments industry

New report from Mercator Advisory Group 2019 North American PaymentsInsights survey series finds Canadian adults are not satisfied with their finances.

You must be subscribed to Mercator's North American PaymentsInsights service to download this Report

Mercator Advisory Group’s most recent consumer survey report, Technology and Fraud: Financial Unease, from the bi-annual North American PaymentsInsights series, takes an in-depth look at Canadian consumers’ current perspective on technology and fraud.

This report explores how technology and fraud impact consumers lives, in particular the way they shop and pay for things. This includes detail on not only what they do, but also how they feel about these two important consumer issues.

“This report continues our exploration of the Canadian consumer with regard to issues in the payment ecosystem. This report explores how consumers feel about technology and some of the “new ways to pay.” Further, it looks at the current incidence of fraud among consumers and some of the actions they take because of the threat of fraud,” stated the author of the report, Peter Reville, director of Primary Research Services at Mercator Advisory Group, which includes the North American PaymentsInsights series.

This report in slide form is 57 pages long.


Companies mentioned in the survey results shown include: Apple, Square, Google, PayPal, Samsung, Venmo, Zelle.

Highlights of this report include:

  • Current payment card usage in the Canada

  • Attitudes toward financial life

  • Attitudes toward technology

  • Use of financial apps

  • New ways to pay with cards

  • Cryptocurrencies and sovereign identity

  • Incidence of fraud, credit card fraud, and debit card fraud

  • Impact of fraud on card usage

  • Online shopping fraud concerns

  • Fraud prevention online