CustomerMonitor Survey Series

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    This individual Report Mobile Payments Is Really Here is available for purchase. This Report is available to members of Mercator Advisory Group’s CustomerMonitor Survey Series Advisory Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

    While the Report represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Reports form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Reports (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

    Unfortunately, in fairness to our paying members, we are not able to offer this level of support for a single Report purchase. We will, however, credit any Research Document purchase against the future purchase price of the service should you become a member within 30 days of purchasing the document.

    The price for individual Report purchases is $2450 per document. 


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Mobile Payments Is Really Here

More than 70 million U.S. adults use mobile payments.

Mercator Advisory Group survey finds 80% of consumers who use Apple Pay do so at least once a week.

Mercator Advisory Group’s most recent Insight Report from the CustomerMonitor Survey Series reveals that as smartphone penetration increases, reaching 72% of U.S. adults, more consumers are using their phones to make payments. In fact, 42% of smartphone owners have used their mobile device to pay for goods and services in stores or online. Based on U.S. Census Bureau data, approximately 71.5 million U.S. adults used mobile payments in 2015, up from 61 million in 2014.

The introduction of Apple Pay on Apple iPhone 6 and 6Plus models with record-breaking sales has helped to foster the growth of mobile payments. Apple Pay users use mobile payments more frequently than average. While half of mobile payers report using mobile payments in stores at least once a week, 80% of Apple Pay users use Apple Pay at least once a week, and 19% of Apple Pay users used it 10 or more times in the previous month. Mobile payers appear to be using mobile payments as often as they can at stores they frequently visit.

Consumers are gaining familiarity with mobile banking and mobile payment, primarily for its convenience. Mobile Payments Is Really Here, the latest research report from Mercator Advisory Group, reveals mobile payments and mobile banking is of growing interest even for wearable technology in the form of wristbands, large-sized wristwatches and clip-on devices.

This study examines the demographic shift and changing landscape of Web-enabled mobile users, consumer use of mobile devices for making payments and shopping online and in stores, related payment features including e-couponing, e-receipting, e-loyalty as well as payment, balance, and fraud alerts, experience with Apple Pay compared to payment cards, and ownership, purchase plans and important features of wearable technology for payments.

The report findings are based on Mercator’s CustomerMonitor Survey Series online panel of 3,008 U.S. adult consumers surveyed in June 2015.

“Smartphone penetration is maturing, gaining broad-based market penetration as most U.S. consumers use their mobile to shop and increasingly buy goods and services in stores and online. Convenience is driving them to use mobile payments more often at the stores they visit, especially to redeem timely and useful e-coupons, discounts, and loyalty rewards,” states Karen Augustine, author of the report and manager of Primary Data Services at Mercator Advisory Group, which includes the CustomerMonitor Survey Series.

The report is 72 pages long and contains 34 exhibits

Highlights of this report include:
  • Year-over-year trends in smartphone and tablet ownership by screen size 

  • Year-over-year trends in use and interest in various methods of in-store and online mobile payments

  • Use of mobile phones for shopping online and in stores 

  • Apple Pay use, payment cards loaded and used and satisfaction compared to payment card use 

  • Demographics of mobile users and mobile payment users and satisfaction with operability of mobile phones

  • Challenges to mobile payment adoption and frustration with mobile-based coupon organization and redemption

  • Shifts in use and delivery methods for six types of financial alerts

  • Shifts in use and interest in e-couponing, e-receipting, and apps for coupon and receipt storage and management

  • Use, interest, format, and importance of features for wearable technology including payments, mobile banking, and money transfers