European PaymentsInsights

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    This individual Report European PaymentsInsights - 2020 United Kingdom Summary Report is available for purchase. This Report is available to members of Mercator Advisory Group’s European PaymentsInsights Advisory Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

    While the Report represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Reports form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Reports (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

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European PaymentsInsights - 2020 United Kingdom Summary Report

First Report from New Series of European Consumer Payments Surveys Documents Unique Characteristics of the U.K. Market.

Mercator’s first European PaymentsInsights survey report examines how U.K. consumers view and use new payments technology, react to fraud incidents, and use ATM, subscription, and bill payment services.

Mercator Advisory Group’s first consumer survey report from the annual European PaymentsInsights series. European PaymentsInsights, 2020 U.K. Summary Report takes an in-depth look at U.K. payments consumers, their current payments experiences and behaviors, and their interest in and openness to new payments technologies.

“This survey report is the first of seven European country reports, plus a cross-market comparison report, that we will produce, exploring current topics in consumer payments. In this report, we establish a baseline of payments usage and financial attitudes, then explore the role of payments technologies, experiences with fraud, and use of other payment services,” stated Peter Reville, director of Primary Research Services at Mercator Advisory Group, which includes the European PaymentsInsights series. “Every national market is unique; the mature, highly debit-oriented U.K. market shows its consumers to be generally conservative in their use of payments products, and cautious about new technologies. But individual consumers’ openness to innovation cross a broad range of attitudes.”

European PaymentsInsights surveys are based on 1,000 online interviews per country conducted among adult consumers in February 2020. A common questionnaire was developed in consultation with Mercator’s clients, and was then localized for each national market. In addition to the United Kingdom, countries surveyed in the 2020 program include France, Germany, Italy, the Netherlands, Spain, and Sweden.

This report in slide form is 97 pages long.

Companies mentioned in the survey results shown include: Apple, Google, PayPal, Samsung, and Venmo.

Highlights of this report include:

  • Baseline Financial Product Usage and Attitudes

  • New Payment Technology Usage and Attitudes

  • Fraud and Security Experiences

  • ATM Use

  • Bill Pay and Subscription Services