Customer Interaction

Order Form

    This individual Report 2016 ATM Market Benchmark Report is available for purchase. This Report is available to members of Mercator Advisory Group’s Customer Interaction Advisory Service. Please be advised that this Report is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Report contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

    While the Report represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Reports form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Reports (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

    Unfortunately, in fairness to our paying members, we are not able to offer this level of support for a single Report purchase. We will, however, credit any Research Document purchase against the future purchase price of the service should you become a member within 30 days of purchasing the document.

    The price for individual Report purchases is $2450 per document. 


    Use the form below to request this individual Report purchase or

    Click here for a fax-back order form




2016 ATM Market Benchmark Report

ATM, mobile banking, and mobile payments are converging for convenience of banking customers

New research from Mercator Advisory Group examines the continued importance of ATMs for anytime/anywhere banking around the world

ATMs have evolved over the past half-century from a basic cash withdrawal appliance to the foundation of today’s self-service banking. In new research, 2016 ATM Market Benchmark Report, Mercator Advisory Group reviews how the ATM, mobile banking, and mobile payments are converging for ever-more convenient customer interaction with banks and credit unions.

Cross-channel features have been deployed as well as expanded interoperability with various front- and back-office systems. This report describes examples such as mobile prestaging of cardless ATM cash withdrawals, the potential for person-to-person (P2P) and account-to-account (A2A) transfers, EMV readers, NFC capabilities, and broader systems monitoring capabilities. The report discusses the penetration of these features in ATMs around the world.

This report is 24 pages long and has 16 exhibits.

Organizations mentioned in this report include: Accel, AllianceOne, Bank of America, Credit Union 24, JP Morgan Chase, Cardtronics, CO-OP Financial Services, Diebold, Elan MoneyPass, NCR, Payments Alliance International, PULSE Select, STAR/FirstData, SUM/FIS, Wells Fargo, and Wincor Nixdorf.

Highlights of this report include:

  • Comparison of rates of ATM growth in various world regions

  • Market share of leading ATM deployers in the U.S. by type

  • Examples of advanced ATM capabilities being deployed 

  • Mercator Advisory Group CustomerMonitor Survey results on trends in U.S. consumers’ ATM use, including use of their own banks’ ATMs versus other ATMs and other means of getting cash; frequency of ATM use; use of mobile deposit; willingness to pay for ATM convenience; willingness to try teller-assisted videoconferencing

  • Various strategies in use to provide customers surcharge-free access to ATMs

  • Discussion of the need for condition monitoring and application performance monitoring