Benefits

  • Latest Mercator Research

    Mobile Payments: Market Leadership Is Up for Grabs

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  • Latest Mercator Research

    Consumers and Prepaid: Growing Use, Especially for Retailer-Specific Cards

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  • Latest Mercator Research

    Consumers and Personal Finance: Advice Needed at All Levels

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  • Latest Mercator Research

    Self-Service, ATM, and Other Channel Banking: Expand My Options

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  • Latest Mercator Research

    Digital Banking: Smartphones Spark Online and Mobile Growth

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Benefits of the CustomerMonitor Survey Series

Our analysts’ extensive industry knowledge provides clients with expert advice on key strategic and tactical marketing issues. At Mercator, our consultants are our analysts; the experts who continuously study the industry are the same experts partnering with you on your project. 

We leverage our senior-level relationships throughout the payments and banking industries with the leading associations, processors, issuers, acquirers, merchants, and the vendors and consultants who serve them.

2016 CustomerMonitor Survey Series

2015 CustomerMonitor Survey Series

2014 CustomerMonitor Survey Series

2013 CustomerMonitor Survey Series

2012 CustomerMonitor Survey Series

2011 CustomerMonitor Survey Series

2010 CustomerMonitor Survey Series

2009 CustomerMonitor Survey Series