Benefits

  • Latest Mercator Research

    Consumers and Prepaid: Caution Ahead

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  • Latest Mercator Research

    Consumers and Personal Finance: Don’t Overlook the Basics

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  • Latest Mercator Research

    ATM and Self-Service Banking: Key to Engagement

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  • Latest Mercator Research

    Digital Banking: Shift to Smartphones May Require New Support

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  • Latest Mercator Research

    Omnichannel and Branch Banking: Remember and Reward Your Customers

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Benefits of the CustomerMonitor Survey Series

Our analysts’ extensive industry knowledge provides clients with expert advice on key strategic and tactical marketing issues. At Mercator, our consultants are our analysts; the experts who continuously study the industry are the same experts partnering with you on your project. 

We leverage our senior-level relationships throughout the payments and banking industries with the leading associations, processors, issuers, acquirers, merchants, and the vendors and consultants who serve them.

2017 CustomerMonitor Survey Series

2016 CustomerMonitor Survey Series

2015 CustomerMonitor Survey Series

2014 CustomerMonitor Survey Series

2013 CustomerMonitor Survey Series

2012 CustomerMonitor Survey Series

2011 CustomerMonitor Survey Series

2010 CustomerMonitor Survey Series

2009 CustomerMonitor Survey Series