Rediscovering the Value of the Call and Contact Center

Rediscovering the Value of the Call and Contact Center

Expanding beyond the call center

Abstract: As call and contact centers take on more tasks that have traditionally been handled by branch personnel, new opportunities arise for both financial institutions and their customers and members.

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About Mercator Advisory Group
Mercator Advisory Group is the leading, independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal PaymentsJournal.com.