ATMs Becoming the Go-To Channel for Many Banking Customers


New research from Mercator Advisory Group examines the current state of the global ATM market and new developments as financial institutions move toward an omnichannel banking environment

Boston, MA – December 05, 2013 – Boston, MA – In new research, the 2013 ATM Market Benchmark Report, Mercator Advisory Group reviews how the ATM channel is expanding from a simple cash dispensing device to become the foundation for an increasing number of interactions between financial institutions and their customers and members.

"Today’s ATMs have evolved beyond their uninspired, appliance-like roots as a basic cash dispenser to a robust, full-function complement to the growing online and mobile banking self-service channels. ATMs are part of FIs’ larger initiative to invest in and update core, channel systems, back office, and analytics systems toward an omnichannel banking environment," comments Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the report. 

Highlights of this report include:

  • Concentration of ATMs in select countries around the world

  • Projection of total ATM numbers by 2016 

  • Examples of diverse functionality in different global markets 

  • Number of cash withdrawals by country, 2007–2012 

  • Survey findings on consumer usage and preferences regarding ATMs in the U.S.

  • Three top ATM manufacturers’ global shipments, 2009–2012

  • Number of ATMs owned by leading owner-operators (FIs and ISO/IAD firms) 

One of the 18 exhibits in the report:

2013 ATM Market Benchmark Report IMAGE

This report is 23 pages long and has 18 exhibits.

Companies mentioned in this report include Bank of America, Cardtronics, Co-Op Financial Services, Diebold, Global Axcess Corporation, NCR, Payments Alliance International, and Wincor Nixdorf.

Members of Mercator Advisory Group have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.
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About Mercator Advisory Group
Mercator Advisory Group is the leading independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal