Customer Interaction

Order Form

    This individual Note The Emergence of Digital Bankingis available for purchase. This Note is available to members of Mercator Advisory Group’s Customer Interaction Advisory Service. Please be advised that this Note is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Note contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

    While the Note represents significant analyst time invested, there is no means of our ascertaining if it will fully meet your specific intended purposes. Typically, these Notes form the basis for future discussions with our clients where we are able to fine-tune additional information that we have gathered in the construction of the series of Notes (or locate new information rapidly due to our exclusive focus on gathering information in the payments industry) for specific member needs.

    Unfortunately, in fairness to our paying members, we are not able to offer this level of support for a single Note purchase. We will, however, credit any Research Document purchase against the future purchase price of the service should you become a member within 30 days of purchasing the document.

    The price for individual Note purchases is $1450 per document. 


    Click here for a fax-back order form




The Emergence of Digital Banking

Today’s financial services customers are becoming more technically adept and are increasingly comfortable with melding self-service channels into their day-to-day banking experiences.     

In the research note, The Emergence of Digital Banking, Mercator Advisory Group reviews the transformation occurring within financial institutions as they leverage the power of online and mobile banking solutions.

“The explosive growth of smartphones and tablets, augmented by consumers’ embrace of anytime, anywhere banking, has led to a tipping point in the widespread adoption of mobile banking by an increasing number of banking customers,” comments Ed O’Brien, director of Mercator Advisory Group’s Banking Channels Advisory Service and author of the report.

This research note is 10 pages long and has 9 exhibits.  

Members of Mercator Advisory Group Banking Channels Advisory Service have access to this report as well as the upcoming research for the year ahead, presentations, analyst access and other membership benefits.
Please visit us online at

Highlights of this report include: 

  • Mercator Advisory Group U.S. consumer survey data on rising ownership smartphones, use of smartphone and tablet banking, use of mobile banking, shift of banking activities from computer to mobile 

  • Description of the evolution of digital banking capabilities from basic account balance information and limited transfers between primary accounts to include most the transactions traditionally handled by tellers and other full-service personnel within bank branches 

  • Traditional and evolving functionality in online, mobile, and tablet banking

  • Online and mobile services at leading U.S. banks with retail operations