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    This individual Note Mobile Resilience: How the Mobile Supply Chain Could Screw up Mobile Paymentsis available for purchase. This Note is available to members of Mercator Advisory Group’s Emerging Technologies Advisory Service. Please be advised that this Note is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Note contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

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Mobile Resilience: How the Mobile Supply Chain Could Screw up Mobile Payments

We all know that if we lose a credit or debit card, we can have it replaced within 24 hours. Sometimes sooner. But what happens when the device that promises to revolutionize mobile commerce and payments breaks down? How ready is today's mobile channel for mobile payments? From recent experience, the answer is "not yet." Getting the post-sales process right could mean everything.