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    This individual Note Challenges and Trends 2011: Outlook For Retail Banking And Delivery Channelsis available for purchase. This Note is available to members of Mercator Advisory Group’s Customer Interaction Advisory Service. Please be advised that this Note is normally part of a research and advisory service that provides ongoing support throughout the year. As such, this Note contains significant depth of content that is selected for its strategic importance to our members. (For a description of these services, see our Advisory Services section).

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Challenges and Trends 2011: Outlook For Retail Banking And Delivery Channels

U. S. deposit-taking entities will continue to adapt to the new realities of post-recession economics, while also dealing with multiple new regulatory challenges as well as significant changes in consumer behavior. All will continue to struggle with the complexity of proliferating channels, and mobile services will take on new importance, especially for serving younger and more affluent customer segments.