Recent Research
Service Description
The North American PaymentsInsights Series delivers a method to monitor critical changes in customer attitudes and behaviors toward payment products and channel usage that shift with changing economic times, channel usage (mobile device use, Internet use, etc.) and with differing product and service offerings (for example: the use of loyalty programs, prepaid offerings, etc.).
Service Director
Contributing Analyst
Contributing Analyst
Documents
2019 U.S. PaymentsInsights – Credit Cards: Still the Card of Choice
In-Depth Report / Peter Reville / November 2019
Mobile Payments: Making a Comeback
In-Depth Report / Peter Reville / October 2019
Prepaid Cards: Continued Growth
In-Depth Report / Peter Reville / September 2019
Consumers and Personal Finance: Primary Financial Institutions Can Help
In-Depth Report / Peter Reville / July 2019
ATM Banking: It’s Not Just About Cash Withdrawal Anymore
In-Depth Report / Peter Reville / June 2019
2018 Digital Banking in the U.S.: From Bricks to Clicks
In-Depth Report / Mercator Research Team / May 2019
Omnichannel and Branch Banking: The Current U.S. Consumer Banking Environment
In-Depth Report / Peter Reville / March 2019
U.S. Consumers and Debit: Fewer Use It for Purchases
In-Depth Report / Karen Augustine / January 2019
Consumers and Credit: Rising Usage
In-Depth Report / Karen Augustine / December 2018
Mobile Payments: Still Waiting for Broader Adoption in the U.S.
In-Depth Report / Karen Augustine / November 2018
Consumers and Prepaid: Shifting Toward Digital
In-Depth Report / Karen Augustine / September 2018
Consumers and Personal Finance: Advice and Tools Breed Engagement
In-Depth Report / Karen Augustine / May 2018
ATM and Self-Service Banking: The Importance of Surcharge-Free ATMs
In-Depth Report / Karen Augustine / April 2018
Digital Banking: Improvements Needed to Compete with Fintech
In-Depth Report / Karen Augustine / April 2018
Omnichannel and Branch Banking: Getting It Right
In-Depth Report / Karen Augustine / March 2018
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