North American PaymentsInsights

North American PaymentsInsights

 

Twice each year, Mercator Advisory Group’s North American PaymentsInsights. a tracking study, delivers survey data and valuable insights on trends in consumer behavior and attitudes. Two separate surveys – one with respect to payment products, and the other regarding emerging payment and technology developments – are fielded to two online panels of nationally representative households — 3,000 in the United States and 1,000 in Canada. Among other important issues, the surveys’ results reflect changes in consumer attitudes as the shift toward mobile platforms continues, new technology emerges, and creative loyalty programs and alternative payment tools and service offerings gain greater appeal.

Clients who subscribe to North American PaymentsInsights, a tracking study, not only benefit from Mercator’s broad payments industry expertise and the extensive work we do with and/or on behalf of our member clients, but they also gain from Mercator’s professional research capabilities to develop highly topical and relevant questions that have significant impact on payments and channel delivery business strategy. The membership offering includes all North American data sets going back as far as 2009 and as many “ad hoc” queries of the data sets as needed. In addition to the cross-tabulations provided, within the subscription year we also offer one custom recut of the banners against member-specific categories in order to make the data as relevant to the member organization as possible. It is Mercator analysts’ depth of experience in addressing strategic issues, Mercator’s consistency of tracking year-over-year trends, and the flexibility we demonstrate working with our members to answer custom data queries that differentiate this offering from other survey-based products.

Our clients use our data to explore issues such as:

• Understanding the use of IoT on consumer payments
• Sizing the mobile payment market
• Uncovering security and fraud issues consumers are facing
• How new ways of making payments are affecting consumer behavior
• Attitudes toward new recurring payments services
• How consumers are navi- gating the many ways to pay bills
• The dynamics of payments including prepaid, credit, and debit in their many forms
• Card acquisition and usage
• Online and offline payments
  
  

 The surveys are based on: 

• A national online panel of 3,000 U.S. adult households reflective of U.S. Census consumer demographics. A panel of 1,000 nationally representative households in Canada.
• The North American PaymentsInsights surveys U.S. and Canadian consumers semi- annually. The Payments survey is conducted each June, and the Emerging Payments and Technology survey is conducted each November. We also have available a European PaymentsInsights that includes a panel of 7,000 households across seven countries.
• The robust surveys provide a projectable sample of consumer data, even among sub-segments.
• Each year, Mercator updates the surveys with questions on the latest topics and issues to help clients identify new opportunities and better understand the disrupters to payments and channels.
  
  

Annual subscription benefits to North American PaymentsInsights offerings:

• Includes cross-tabulation data from the two annual surveys
• Provides eight “Insight Summary Reports” summarizing the survey findings by topic and presenting analysis and critical insight into the latest payment technologies and channel trends
• Identifies key shifts and year-over-year trends in consumer payment preferences
• Evaluates consumer use/interest in traditional and emerging banking products/services
• Pinpoints when and why consumers choose their payment method and banking preferences
• Highlights interest and use of new payment types, banking concepts, and tools
• Incorporates country-level analyses where appropriate
  
  

2019 North American PaymentsInsights

• Mobile Payments: Making a Comeback
  October 2019
• Prepaid Cards: Continued Growth
  September 2019

2018 CustomerMonitor Survey Series

• Consumers and Personal Finance: Primary Financial Institutions Can Help
  July 2019
• ATM Banking: It’s Not Just About Cash Withdrawal Anymore
  June 2019
• 2018 Digital Banking in the U.S.: From Bricks to Clicks
  May 2019
• Omnichannel and Branch Banking: The Current U.S. Consumer Banking Environment
  March 2019
• U.S. Consumers and Debit: Fewer Use It for Purchases
  January 2019
• Consumers and Credit: Rising Usage
  December 2018
• Mobile Payments: Still Waiting for Broader Adoption in the U.S.
  November 2018
• Consumers and Prepaid: Shifting Toward Digital
  September 2018

2017 CustomerMonitor Survey Series

• Consumers and Personal Finance: Advice and Tools Breed Engagement
  May 2018
• ATM and Self-Service Banking: The Importance of Surcharge-Free ATMs
  April 2018
• Digital Banking: Improvements Needed to Compete with Fintech
  April 2018
• Omnichannel and Branch Banking: Getting It Right
  March 2018
• U.S. Consumers and Debit: Shift to Online May Inhibit Use
  January 2018
• U.S. Consumers and Credit: Playing the Rewards Game
  December 2017
• Mobile Payments: Greater Value Needed for Widespread Adoption
  October 2017
• Consumers and Prepaid: Caution Ahead
  September 2017

2016 CustomerMonitor Survey Series

• Consumers and Personal Finance: Don’t Overlook the Basics
  April 2017
• ATM and Self-Service Banking: Key to Engagement
  March 2017
• Digital Banking: Shift to Smartphones May Require New Support
  March 2017
• Omnichannel and Branch Banking: Remember and Reward Your Customers
  February 2017
• U.S. Consumers and Debit: Signs of Displacement
  January 2017
• U.S. Consumers and Credit: Young Adults Return to Credit Card Use
  December 2016
• Mobile Payments: Market Leadership Is Up for Grabs
  October 2016
• Consumers and Prepaid: Growing Use, Especially for Retailer-Specific Cards
  August 2016

2015 CustomerMonitor Survey Series

• Consumers and Personal Finance: Advice Needed at All Levels
  June 2016
• Self-Service, ATM, and Other Channel Banking: Expand My Options
  April 2016
• Digital Banking: Smartphones Spark Online and Mobile Growth
  March 2016
• Omnichannel and Branch Banking: Make It Personal
  February 2016
• Consumers and Debit in the U.S.: Heightened Security Concerns
  December 2015
• U.S. Consumers and Credit: Potential Disruption to Issuers
  November 2015
• Mobile Payments Is Really Here
  October 2015
• Consumers and Prepaid: Young, Mobile, and Affluent Drive Growth
  September 2015

2014 CustomerMonitor Survey Series

• Online Banking, Bill-Pay, and P2P: Mobile Access Spurs Growth
  May 2015
• Mobile and Tablet Banking: P2P Is Driving Growth
  April 2015
• Self-Service, ATM, and Other Channel Banking: Teller Displacement Begins
  March 2015
• Branch Banking: Rising Use for Financial Advice
  February 2015
• Consumers and Credit: New Cardholders Demand More Credit
  January 2015
• Consumers and Prepaid: Rising Use, Especially by Mobile
  December 2014
• Consumers and Debit in the U.S.: Rising Demand for New Services
  November 2014
• Mobile Payments: Only If Relevant and Useful
  September 2014

2013 CustomerMonitor Survey Series

• Online Banking: A Shift to Mobile Platforms
  June 2014
• Mobile and Tablet Banking: Key to Customer Retention
  May 2014
• Branch Banking 2013: The Power of Cross-Selling
  April 2014
• Self-Service, ATM, and Other Channel Banking: Rising Use in a Mobile Era
  February 2014
• Credit 2013: Consumers Eye Cobranded Rewards
  January 2014
• Consumers and Debit 2013: A Shift to Alternative Payments
  December 2013
• Prepaid 2013: Buying More For Own Use
  October 2013
• Mobile Payments 2013: Young Adults and Minorities Take the Lead
  September 2013

2012 CustomerMonitor Survey Series

• Self-Service, ATM, and Other Channel Banking: Omnichannel Experience Needed
  June 2013
• Online Banking: Improving the Customer Experience
  May 2013
• Mobile and Tablet Banking: Catalyst for Change
  April 2013
• Branch Banking 2012: All About the Relationship
  February 2013
• Consumers and Credit 2012: Come Back, Young Cardholders
  February 2013
• Consumers and Prepaid 2012: More Tools, Please
  November 2012
• Consumers and Mobile Payments 2012: Make It Useful
  October 2012
• Consumers and Debit 2012: Cardholders Settle Down and Take Action
  August 2012
• Mobile Momentum: The Promise and Challenge of Mobile Banking
  May 2012
• Consumers and ATMs: New Opportunities for the Old Channel
  April 2012
• Branch Banking: The Times Are Changing (Slowly)
  April 2012
• Consumers and Debit 2011: Cardholders Reacting in Slow Motion
  February 2012

2011 CustomerMonitor Survey Series

• Consumers and Prepaid 2011: Don't Forget The Gifts
  December 2011
• Consumers and Prepaid 2011: Don't Forget The Gifts - Cross Tabs
  December 2011
• Consumers and Mobile Payments: Familiarity Paving the Way
  September 2011
• Consumers and Online Bill Management
  September 2011
• U.S. Credit Cardholders: Waiting For A Rebound
  September 2011
• U.S. Credit Cardholders: Waiting For A Rebound - Cross Tabs
  September 2011

2010 CustomerMonitor Survey Series

• Banking On Loyalty: The Role of Relationship Rewards
  July 2011
• Banking On Loyalty: The Role of Relationship Rewards - Cross Tabs
  July 2011
• U.S. Consumers and Social Media: Banking's Social Revolution - Cross Tabs
  June 2011
• U.S. Consumers and Social Media: Banking's Social Revolution
  June 2011
• Consumers and Retail Banking Channels: Old Channels Never Die
  April 2011
• Consumers and Retail Banking Channels: Old Channels Never Die - Cross Tabs
  April 2011
• Debit Cardholders: Calm Before the Storm
  January 2011
• Debit Cardholders: Calm Before the Storm - Cross Tabs
  January 2011
• Credit Cardholders: A Seismic Shift in the User Landscape - Cross Tabs
  December 2010
• Credit Cardholders: A Seismic Shift In The User Landscape
  December 2010
• Retailer Apps Show Promise As Mobile Consumers
  October 2010
• Retailer Apps Show Promise As Mobile Consumers - CrossTabs
  October 2010
• Consumers Push Prepaid Cards in New Directions Despite Ongoing Scrutiny - CrossTabs
  September 2010
• Consumers Push Prepaid Cards in New Directions Despite Ongoing Scrutiny
  September 2010

2009 CustomerMonitor Survey Series

• 2009 - CPS - Issue #4 - Rewards
  October 2009
• 2009 - CPS - Issue #4 - CrossTabs - Rewards
  October 2009
• 2009 - CPS - Issue #3 - CrossTabs - Mobile
  October 2009
• 2009 - CPS - Issue #3 - Mobile
  October 2009
• 2009 - CPS - Issue #2 - Prepaid
  September 2009
• 2009 - CPS - Issue #2 - CrossTabs - Prepaid
  September 2009
• 2009 - CPS - Issue #1 - CrossTabs - Credit
  July 2009
• 2009 - CPS - Issue #1 - Credit
  July 2009