BAI Payments Connect 2016

BAI Payments Connect 2016


San Diego Convention Center
San Diego, CA, US

Date: March 7 - 9, 2016

Mercator Speaker: Ed O'Brien, Director, Banking Channels Adviosry Group
Session Title: Augmenting Payments Capabilities in an Omnichannel Environment
Session Date: March 8, 2016
Session Time: 4:00 – 5:00 pm
Session Description: As more consumers engage with financial services organizations through multiple channels — using a variety of payment services and devices — bankers are faced with ever growing number of challenges, from delivering the right customer experience to cyberattacks and data breaches. Hear experts share their insights into trends and best practices that can help improve payments capabilities across the enterprise.

  • Challenges omnichannel presents - embracing an environment of omnichannel systems and processes
  • Best practices and lessons learned so far in omnichannel banking and payments
  • Impact on customer experience, as well as consumer trust and confidence as FIs try to truly differentiate themselves by leveraging the omnichannel environment

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