Roles and Responsibilities
Theodore Iacobuzio is vice president and managing director of custom research and consulting at Mercator Advisory Group. Ted has been covering the financial services industry with a focus on payments for 30 years, both as an analyst and as a thought leader in the network world. His solid grounding as an industry expert and research analyst, coupled with his proven capability as a strategic thinker, puts him in an ideal position to leverage the Mercator Advisory Group analysts’ unmatched knowledge base in designing prescriptive thought leadership for the payments industry.Background Previous ExperienceTed most recently was responsible for Global Insights, MasterCard Worldwide’s interdisciplinary thought leadership organization. During his tenure there Global Insights produced groundbreaking work in consumer acceptance of mobile payments technology, consumer attitudes regarding data privacy and security online, small merchant technology integration, global digital readiness and payments as a lever for economic inclusion. During his stint at MasterCard Ted worked with some of the world’s largest and most vertically integrated financial services institutions, as well as with regional and community banks and credit unions.Previous to joining MasterCard, Ted was for many years associated with TowerGroup, at the time the world’s leading financial services technology research and advisory firm. He was the first analyst at TowerGroup to cover payment cards as a discipline, and left the organization as director of its payment practice, where he was responsible for wholesale payments and network issues as well as card research. Among the first analysts to tackle EMV as a subject, Ted also introduced the industry to its first analysis of direct-mail information marketing and its effect on credit risk management, asset-backed securities as providing the industry’s engine for growth, and the relationship between debit and credit cards.Before joining TowerGroup Ted was New York bureau chief for Lafferty Publications and director of technology management services for Alex Sheshunoff Management Services, Austin, TX, where he gained deep knowledge of the community bank market.During his career as an analyst Ted has been much in demand as an industry speaker and presenter, and has published in a variety of publications, including The American Banker. EducationTed holds a Bachelor of Arts degree, summa cum laude, Phi Beta Kappa, from Amherst College.
Report - Shopping Behavior, Channel Usage, and Loyalty: How Behavior Aligns with Experience