Roles and Responsibilities
Steve is Director of Mercator Advisory Group's Commercial and Enterprise Payments Advisory Service. He has over 7 years of experience in banking and payments research and is an expert on commercial payments, including cards and integrated payables, advising banks and fintech companies on strategy across product, marketing and IT.
Previous ExperienceBefore joining Mercator, Steve pursued an independent research and consulting practice in the corporate banking space. He also spent 6 years with CEB TowerGroup as a Research Director in the commercial banking practice. Steve’s specialty areas include transaction banking, payments/payables, receivables, trade services and lifecycle management across business segments and channels. Steve has conducted targeted research in areas such as digital banking, electronic invoicing, client servicing, enterprise integration, automated payables and receivables, commercial credit cards, client onboarding and supply chain finance.Before joining CEB, Steve spent more than 20 years with Citibank in a variety of senior positions covering consumer, internet, and corporate banking. His roles in the consumer cards group spanned credit operations, fraud policy, marketing, and product development. He was a pioneering member of e-Citi, launching the EBPP business, and worked closely with the Citibank consumer electronic bill payment operations. Upon joining the Citi Transaction Services division, he oversaw the commercial cards European business expansion. Later, in Hong Kong, as part of the regional transaction banking team, he built Citibank's Asia-Pacific commercial cards startup business covering Asia Pacific. Steve then became the North America market manager for Citi commercial cards.Steve received an M.B.A. from St. John's University and a B.S. from CUNY's John Jay College.Professional BackgroundMurphy Research and Consulting LLC, Principal, 1 yearCEB TowerGroup, Research Director, 5 yearsTowerGroup, Practice Lead, 1 yearCitibank, Director, 23 years
U.S. Fleet Card Market Review and Forecast, 2018–2023Reports - December 30, 2019
2020 Outlook: Commercial and Enterprise PaymentsViewpoints - November 08, 2019
Commercial Prepaid North America Market Review and Forecast, 2018–2023Reports - October 15, 2019
REPORTMerchant Chargebacks Are on the Rise Due to Friendly Fraud