Roles and Responsibilities
Steve is Director of Mercator Advisory Group's Commercial and Enterprise Payments Advisory Service. He has over 7 years of experience in banking and payments research and is an expert on commercial payments, including cards and integrated payables, advising banks and fintech companies on strategy across product, marketing and IT.
Previous ExperienceBefore joining Mercator, Steve pursued an independent research and consulting practice in the corporate banking space. He also spent 6 years with CEB TowerGroup as a Research Director in the commercial banking practice. Steve’s specialty areas include transaction banking, payments/payables, receivables, trade services and lifecycle management across business segments and channels. Steve has conducted targeted research in areas such as digital banking, electronic invoicing, client servicing, enterprise integration, automated payables and receivables, commercial credit cards, client onboarding and supply chain finance.Before joining CEB, Steve spent more than 20 years with Citibank in a variety of senior positions covering consumer, internet, and corporate banking. His roles in the consumer cards group spanned credit operations, fraud policy, marketing, and product development. He was a pioneering member of e-Citi, launching the EBPP business, and worked closely with the Citibank consumer electronic bill payment operations. Upon joining the Citi Transaction Services division, he oversaw the commercial cards European business expansion. Later, in Hong Kong, as part of the regional transaction banking team, he built Citibank's Asia-Pacific commercial cards startup business covering Asia Pacific. Steve then became the North America market manager for Citi commercial cards.Steve is also an Adjunct Professor at both the Zicklin School of Business, Baruch College, City University of New York (CUNY), as well as the Touro College and University System Graduate School of Business. He teaches graduate courses in bank management and managerial finance.Steve received an M.B.A. from St. John's University and a B.S. from CUNY's John Jay College.Professional BackgroundMurphy Research and Consulting LLC, Principal, 1 yearCEB TowerGroup, Research Director, 5 yearsTowerGroup, Practice Lead, 1 yearCitibank, Director, 23 years
Dodd-Frank and Corporate Banking: Still Murky After All These YearsReports - January 24, 2018
U.S. Commercial Prepaid Cards: 2015–2020 ForecastReports - December 27, 2017
Corporate Banking Now Peeking Through the Blockchain WindowViewpoints - December 20, 2017
2018 Payments and Banking Outlooks
COMPLIMENTARYQuarterly Analyst Roundtable: 2018 Outlook for Payments and Banking